Warranty

Albany Pumps aims to offer our customers high quality products with excellent performance and as such, all our products come with a Standard Warranty. This Standard Warranty can be extended and we are delighted to offer a choice of three Extended Warranties: Gold, Silver and Bronze, with tailored support packages.

With over 100 years of experience in pump design and manufacture, we have a great deal of know-how about real-life situations. And with our latest innovations and Customer Support Teams in place, we have the drive and enthusiasm to ensure you have all the support you want – at the level you wish for.

Depending on the package you choose, you’ll receive regular maintenance visits, gain access to engineers directly for face-to-face support by email or telephone, and enjoy a range of other benefits.

Standard Warranty: Albany Pumps is committed to providing the best service to its customers and our standard warranty coverage is applicable to all our products when eligibility requirements are met. This is provided free of charge following the successful installation of your pump.

Extended warranties: This valuable package is available in three options and covers vibration monitoring check, bearing temperature check, noise level check, visual inspection, fixed labour costs at 20% below normal rate, an extra 5% discount on normal spares prices and a written report after every visit. The extended warranty package provides response times of within two working days for sites in the UK, three working days in Europe, five working days in Middle East and eight working days in Far East & Australia and comes in three levels:

  • Bronze: one year extended warranty
  • Silver: three years' extended warranty
  • Gold: ten years' extended warranty

For pricing and full details, please contact us on +44 (0) 1594 842 275 Service and Repair (Option 2). A Freephone number is given to customers wanting longer warranties ensuring free and immediate access.

For more information please contact Mrs Dandie Proctor, Customer Support Manager: service@albany-pumps.co.uk